1 Scope of Warranty

This warranty covers eligible Voltium Energy products under normal use, correct installation, proper maintenance, and operation within the product’s intended specifications.

2 Warranty Period

The warranty period starts from the original date of purchase and applies only to the original purchaser. Warranty periods differ by product category:

• 5 years for LiFePO₄ lithium battery products
• 3 years for lithium chargers
• 3 years for lithium power stations
• 1 year for borehole pumps
• 1 year for booster pumps
• 1 year for foldable solar panels

3 What the Warranty Covers

If a product fails during the warranty period due to a verified defect in materials or workmanship, Voltium Energy may repair or replace the product after inspection and approval.

4 Inspection Requirement

All warranty claims are subject to inspection by Voltium Energy or an approved service partner. A claim will only be approved once the product has been assessed and the fault has been confirmed as a manufacturing defect.

5 Shipping for Warranty Claims

The customer or installer is responsible for safely packaging and sending the product to Voltium Energy for inspection. If a manufacturing defect is confirmed, Voltium Energy will cover return shipping after repair or replacement.

6 Installation & Usage Requirements

Products must be installed and used according to the user manual, product rating, and supplied instructions. Incorrect installation, unsuitable application, or use outside the product’s rated limits may void the warranty.

7 Battery Storage & Maintenance

Lithium batteries must be stored, charged, and maintained correctly. If a battery is not used for more than 7 days, the discharge switch should be turned off where applicable to prevent unnecessary battery drain.

8 Battery Over-Discharge

Batteries must not be discharged below safe operating limits. If cell voltage is found to be below safe limits, including cells below 2V, this may indicate improper maintenance and may void the warranty.

9 Pumps & Water Equipment

Borehole pumps and booster pumps must be installed correctly and operated within their rated pressure, voltage, flow, and water-quality limits. Damage caused by dry running, blocked pipes, unsuitable water conditions, incorrect wiring, or poor installation is not covered.

10 Solar Panels & Power Stations

Foldable solar panels and lithium power stations must be used with compatible devices and within their rated input and output limits. Damage caused by incorrect connection, overload, water exposure, impact, or incompatible equipment is not covered.

11 Physical Damage

This warranty does not cover damage caused by impact, compression, vibration, incorrect mounting, poor installation, vehicle modification, water ingress where not rated, or any external force that causes casing, enclosure, cable, connector, or component damage.

12 Electrical Misuse

Damage caused by reverse polarity, short circuits, incompatible chargers, incorrect voltage, over-voltage, under-voltage, overload, incorrect wiring, or tampering with internal protection systems is not covered by this warranty.