How we collect, use, and protect your personal information.

2 Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name and surname
• Phone number and email address
• Billing and delivery address
• Order details and product enquiries
• Payment confirmation or transaction details
• Messages sent through forms, WhatsApp, email, or support channels

3 Website & Usage Information

When you visit our website, we may collect technical information such as your IP address, browser type, device information, pages visited, referring website, approximate location, and how you interact with our website.

4 How We Use Your Information

We use your personal information to:

• Process orders and payments
• Arrange delivery or collection
• Respond to enquiries and provide customer support
• Manage returns, warranties, and product support
• Send order updates, invoices, and service communications
• Improve our website, products, and customer experience
• Prevent fraud, abuse, and unauthorised activity

5 Marketing Communication

With your consent where required, we may use your contact details to send product updates, special offers, promotions, or relevant marketing communication. You may opt out of marketing messages at any time.

6 Cookies & Tracking

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance, remember preferences, measure traffic, understand user behaviour, and support advertising or remarketing campaigns.

7 Third-Party Services

We may use trusted third-party service providers to operate our website, process payments, deliver products, manage analytics, provide hosting, send emails, support advertising, or assist with customer service.

8 Disclosure of Information

We may share personal information where necessary with couriers, payment providers, service providers, website platforms, legal advisors, regulatory authorities, or other parties where required by law or necessary to provide our services.

9 Payment Information

Voltium Energy does not store full card details on our website. Payment information may be processed by secure payment providers or banks according to their own security and privacy standards.

10 Data Security

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, disclosure, alteration, or destruction. However, no online system or transmission method can be guaranteed to be completely secure.

11 Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide services, comply with legal obligations, resolve disputes, maintain business records, or enforce agreements.

12 Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your personal information where legally permitted
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of marketing communication

13 Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children. If we become aware that such information has been provided, we may take steps to delete it.